Can technology help more survivors of sexual assault in South Sudan?

JUBA, South Sudan — Using Technology to Combat Sexual Violence

After being gang-raped by armed men while collecting firewood, a 28-year-old woman in South Sudan found it difficult to get help. With clinics closed and no money for hospital access, she felt helpless. Five months later, pregnant and displaced, she felt unheard and abandoned.

Sexual assault is a constant threat for many women in South Sudan. Recognizing this, an aid group has turned to technology to bridge the gap and assist survivors more efficiently. Despite challenges such as low connectivity and high illiteracy, the organization is leveraging a chatbot on WhatsApp to prompt questions for staff when interacting with survivors, enabling quick and effective assistance.

IsraAID, the Israel-based organization behind the initiative, emphasizes the importance of technology in improving communication and streamlining processes. By securely documenting and notifying relevant personnel, the chatbot has already reported 135 cases in its initial three months of operation.

While technology offers benefits such as reducing human error and manual record-keeping, data privacy remains a critical concern. IsraAID ensures encryption and anonymization of data, with automatic deletion from staff phones to safeguard sensitive information.

Despite challenges in accessing services and support, particularly for those living in displacement camps, technology presents a promising solution in addressing gender-based violence. With proper safeguards and community engagement, innovative approaches like chatbots can play a crucial role in providing timely assistance to survivors.

Stigma and logistical barriers continue to hinder efforts to combat sexual violence in South Sudan. Limited mobile access and connectivity pose additional challenges, underscoring the need for tailored, low-tech solutions that prioritize accessibility and trust.

Ultimately, the goal is to ensure that survivors feel heard and supported, whether through technology or in-person interactions. By leveraging innovative tools and community engagement, aid organizations can make a meaningful impact in addressing sexual violence and promoting a culture of accountability and support.