Chromecast 2nd-Gen Problems: Google Advises Against Factory Reset

Google’s Chromecast Facing Connectivity Issues

Reports from Android Authority have revealed that Google’s popular streaming device, Chromecast, has been experiencing connectivity problems in recent days. The issues seem to be affecting both the 2nd-gen Chromecasts and Chromecast Audio, with many Reddit users reporting that they are unable to cast to their devices.

Google has acknowledged the problem and announced on Thursday, March 13th, that a fix is currently being rolled out and is expected to be completed over the next few days. To receive the update, users are advised to ensure that their device is connected to Wi-Fi.

In the meantime, Google is cautioning users against factory resetting their Chromecast devices. This warning comes after many frustrated users on the forum mentioned that Google’s own troubleshooting guide had previously suggested a factory reset as a possible solution.

Despite Google phasing out Chromecast in certain regions such as the UK and the US, the streaming device should still be functional for the time being. Comparisons to the end of support for the 1st-gen Chromecast suggest that support for the 2nd-gen Chromecast may end later this year. However, Google has clarified that the current connectivity issues are not related to this phase-out.

Users can expect software and security updates to continue for the foreseeable future, with Google promising to update its help pages should there be any changes in support.

This information was originally published on our sister site M3 and has been translated and adapted from Swedish. Stay tuned for further updates on the Chromecast connectivity issues.