MTA unveils new NYC subway map for the first time in 46 years — but straphangers aren’t thrilled

The MTA recently unveiled a new subway map design for the first time in almost 50 years, aiming to provide a more user-friendly experience for commuters navigating the complex underground rail system of New York City. The new map features bold lines against a white background, with clear markings for each subway route, free out-of-station transfer hubs, and accessible stations. Unlike the previous version, the new design uses graphic shapes to represent the boroughs instead of their topographically accurate borders.

MTA Chair and CEO Janno Lieber expressed the agency’s commitment to enhancing the customer experience with a modern and easy-to-read map. However, some commuters have criticized the new layout, comparing it to a previous map design that was retired due to its complexity and lack of representation of the city’s geography at street level.

Feedback from straphangers on social media platforms like X has highlighted concerns about the map’s confusing layout, making subway transfers more difficult to decipher. Some users have suggested looking at other metro maps worldwide for inspiration, while others have described the new graphic as reminiscent of a video game screen.

Despite the mixed reception, transit officials believe that the new map will help riders better navigate the subway system. The MTA has not disclosed the cost of the redesign but has assured that the old map will remain available online for those who prefer it.

Designed by the MTA’s Creative Services Mapping Department, the new map also includes nearby routes for Amtrak, Metro North, Long Island Rail Road, and PATH systems. The updated graphic will be gradually rolled out in every train car and rail station in the coming weeks and months, providing customers with detailed and up-to-date service information.

MTA Chief Customer Officer Shanifah Rieara expressed gratitude to customers for their input and the creative team for their efforts in updating this iconic piece of the New York City Subway system. The agency aims to make the subway map more accessible and informative for all commuters as part of its ongoing commitment to improving the public transportation experience in the city.