Trump’s changes to the Social Security Administration has many seniors alarmed

The senior lunch social in North Liberty, Iowa, is not just about chicken on the menu. It’s also a place where Social Security is a hot topic of discussion. With Iowa’s population aging, one in four residents is aged 60 and older, leading to concerns and anxieties about the future of Social Security.

Anne Bacon, a resident of North Liberty, relies on her monthly Social Security payment of $1,600 to cover the 24-hour care of her brother, Rick Clark, who suffers from dementia. The fear of losing this crucial support for her brother gives Bacon “daymares” as she navigates the uncertainties of the current situation.

When Bacon’s Social Security check failed to arrive in January, she faced a frustrating experience with the agency’s customer service. After spending over six hours on hold during two separate calls, she finally got the issue resolved in just a few minutes. This is not an isolated incident, as the average wait time for Social Security calls has doubled in the last six months to a staggering 104 minutes.

John Hale, a former Social Security employee who now advocates for older and disabled Iowans, highlights the importance of Social Security benefits for various groups, including retirees, survivors, and individuals with disabilities. The recent changes and challenges faced by the Social Security Administration have raised concerns among recipients and advocates alike.

President Trump has emphasized that he will not make cuts to Social Security, which serves more than 70 million beneficiaries. However, his administration’s plans to reduce the agency’s workforce by approximately 7,000 employees, or 12%, have raised questions about the future of Social Security services.

In addition to staffing cuts, the SSA has implemented controversial policies such as in-person identity checks for beneficiaries and restrictions on changing banking information over the phone. These changes have sparked criticism and worries about the impact on vulnerable individuals who rely on Social Security benefits.

The nomination of Frank Bisignano to lead the SSA has also raised eyebrows, particularly regarding the potential influence of the White House’s Department of Government Efficiency, led by billionaire Elon Musk. Advocates like Terri Hale express concerns about decisions being made by individuals who may not fully understand the needs and challenges faced by Social Security recipients.

As the debate and uncertainty surrounding Social Security continue, it is essential for policymakers, advocates, and the public to prioritize the well-being of those who depend on these vital benefits. The future of Social Security remains a pressing issue for millions of Americans, including those like Anne Bacon and her brother Rick.

Contributors to this report include Kate Gibson, Megan Cerullo, and Aimee Picchi. Lana Zak, an anchor for CBS News 24/7 and a national correspondent, provided additional insights into the challenges facing Social Security recipients in Iowa and across the country.